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FY2007-2008 CAPER -5- September 15, 2008 <br />♦ Davis Street Family Resource Center (DSFRC) <br />The City also funded DSFRC with CDBG funds to provide supportive services to homeless <br />persons. DSFRC provided an array of basic services for 202 homeless people. However, a total <br />of 588 (unduplicated) homeless persons were served using other funding sources. Services are <br />modified to accommodate the special needs of homeless people (e.g., providing one-on-one case <br />management, providing food that does not need to be cooked, and access to the clothing <br />program). Homeless persons received various services, including a week's worth of groceries, <br />clothing and household items, PG&E utility assistance, nutrition & health education, and life <br />skills training designed to teach the participants how to budget and shop with limited resources <br />and fixed income. DSFRC also provided these clients with information and referral to rental <br />assistance and shelter services, employment support services, internal linkages to counseling and <br />childcare, free acute medical and dental care, and enrollment and referrals to affordable health <br />care plans. <br />Priority # 6. Increase and expand activities designed to prevent those currently housed <br />from becoming homeless. <br />♦ Rental Assistance Program <br />Through ECHO's Rental Assistance Program funded through the City's General Fund, fifteen <br />(15) families were given rental assistance (such as payments for delinquent rent or security <br />deposits) to prevent homelessness. ECHO exceeded its goal by 80%. ECHO also provided <br />information and counseling for 146 eviction -related cases and prevented seven (7) evictions. <br />♦ Tenant/Landlord Counseling <br />City contracted with ECHO Housing for landlord/tenant counseling services with CDBG funds <br />to help maintain people in housing. Information and referral services were provided to 454 <br />landlords and tenants from 228 households. ECHO handled seventy-five (75) cases related to <br />eviction and succeeded in preventing six (6) households from being evicted. Staff also assisted <br />with four (4) retaliation cases, thirty-three (33) landlord/tenant inquiries related to repairs, <br />twenty-five (25) cases regarding security deposits, thirteen (13) instances involving rent <br />increases, and seven (7) occurrences of unlawful entry by a landlord. There were also eighty- <br />five (85) miscellaneous inquiries (e.g., noise, neighbor disputes, parking, etc.). ECHO staff, <br />furthermore, assisted seven (7) households with conciliation/mediation services and eight (8) <br />eviction mediation cases. Lastly, staff referred forty-three (43) households, or eighty-six (86) <br />persons, to small claims court and twenty-eight (28) households, or forty-two (42) persons, to <br />other appropriate agencies. <br />To educate tenants and landlords about their rights and responsibilities, ECHO distributed a total <br />of 2,698 educational materials, provided four (4) public service announcements, made one (1) <br />appearance on a local television or radio stations, and held three (3) trainings for property <br />owners/managers. <br />♦ Davis Street Family Resource Center <br />Using Redevelopment Housing Set -Aside Funds, the City contracted with DSFRC for special <br />housing services referring clients to rental opportunities in the City, including existing City <br />below-market rate (BMR) units. These services aim to prevent those currently housed from <br />becoming homeless. <br />• DSFRC provided 260 walk-in clients with individualized packets of information <br />regarding housing assistance. An additional 110 clients received housing assistance and <br />