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TCRA <br />1008 Employee Transportation Jurvey <br />the respondents (32%) fell into the low-income category. Another 9% were in the next income <br />category above low-income, earning only slightly more money. <br />Evaluating the Shuttle <br />Riders rated four aspects of the shuttle service -overall quality, schedule, comfort/safety and <br />driver courtesy. A five-point scale was used, where "1"represented poor, and "5" represented <br />excellent. As in past years, satisfaction with the shuttle is extremely high. <br />Overall Quality <br />Shuttle riders were very pleased with the shuttle service. About 92% gave high scores, with more <br />than half (56%) saying the shuttles are excellent. <br />Table 6 -Overall Quality of Shuttle Service <br />Overall Quality Rating Percent <br />1 -Poor - <br />2-Fair - <br />3 -Average 8% <br />4- Good 36% <br />5 -Excellent 56% <br />Schedule <br />Most riders (76%) feel the schedule is good or excellent, but this is the weakest area among those <br />evaluated. <br />Table 7 -Schedule <br />Schedule Percent <br />1 -Poor 1 <br />2-Fair 4% <br />3 -Average 19% <br />4- Good 25% <br />5 -Excellent 51 <br />Valerie Brodc Consulting ~ June, 1008 <br />