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being removed or otherwise become dislodged. With respect to irj-~ea~ Review <br />those accounts that are billed for 20-gallon service, but are ,.J <br />a~ <br />receiving 32-gallon service, we suggest the Company issue letters U <br />to them informing them that they will be billed for 32-gallon service assessment of <br />going forward. If they request 20-gallon service, the Company <br />should then issue the 20-gallon containers, in lieu of 32-gallon Contract <br />containers with inserts. l <br /> c <br />~erv~CeS <br />Ongoing Painting/Refurbishing of Commercial Bin and Debris <br />Box Inventory <br />While the quality of the Company's container inventory has been <br />upgraded since the 2005 Review, there is opportunity to further <br />improve the condition/appearance of containers. The Company <br />may wish to consider a routine regularly scheduled painting / <br />refurbishing program with containers proactiyiely pulled from <br />service on a consistent scheduled basis (e. •~~o less than every 2 <br />to 3 years). <br />} <br />~, <br />Increased Supervisory Safety; . "° nd Q ~tity Service <br />Observations <br />Amendment 6 to the Agreements tes, ir~att, that the"~'ompany <br />is to "Conduct driver performance di~difsd`nd submit results (i.e., <br />Safety and Quality Servicr~~ ~ervafion F©rms) and a schedule of <br />~ <br />~,~ly f~~~~~~i~,~~We suggest that this <br />future audits to the City on <br />ili <br />t b <br />~f <br />t <br />if <br />d <br />d~ <br />t <br />arge <br />e <br />c p~ <br />ormance <br />ie <br />an <br />,a <br />a.9pec <br />requirement be qual <br />established with,~~sct to tuber ~of Safety and Quality <br />Service Obse~r~tions ~ be ," ducted by the Company. The <br />number competed ea ~ ~ quarte~~ould then be included in the <br />Quarterly report. rathi~~~fre~iring a specific schedule for <br />future „~~~S~~d7vti~ti~ns:' ~ Field observations are a fundamental <br />co anent of~ a~ .effective safety program, as well as providing a <br />me~~ for moniti~r, ng e~ ~,yer performance (e.g., assuring that <br />mixincg3~of garbageandrecyclables does not occur and that <br />containers .are retufhed to the point of collection upright and with <br />lids closed~~vr tfposes of establishing a performance target we <br />suggest that east'driver be observe at least twice each month and <br />new drivers weekly, with those observations and findings <br />documented. <br />Enhanced Safety Diagnostic Review <br />As previously stated, the Company's safety record has shown a <br />significant reduction in the number of OSHA reported injuries over <br />the last three years. While the Company has reported that it <br />regularly reviews safety issues both internally and with its <br />insurance provider we believe that it may benefit from additional <br />"diagnostic review". This would involve a more detailed internal <br />analysis of the types and causes of injuries and accidents. This <br />could then lead to specific corrective actions to address root <br />causes followed by ongoing data tracking and analysis to <br />determine the effectiveness of those corrective actions. Examples ~,w~ <br />Page 31 <br />