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7/15/2009 <br />PREFERED -SERVICE CHANGES <br />160 <br />140 138 <br />120 <br />100 <br />80 <br />60 59 <br />40 37 <br />20 <br />0 <br />Charge/Increase Fees Reduce Service No Answer <br />DAYS OF THE WEEK MOST LIKELY TO NEED/USE FLEX <br />SERVICE <br />120 <br />102 <br />100 <br />81 78 82 <br />80 - <br />60 <br />40 - <br />20 - <br />Monday Tuesday Wednesday Thursday Friday <br />5 <br />