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San Leandro, California Statement of Work 3.0 Project Activities This section describes each of the major activities included in the project plan; indicates the purpose of the activity and the specific responsibilities of NWS and Customer as appropriate. 31 Project Management Objective To establish and maintain a framework for the execution of the project's communication, reporting, procedural and contractual activities. It includes managing the projects resources, monitoring and adjusting the project schedule, managing issues, reporting on project progress to the Customer Project Managcr, and performing other activities necessary to ensure the successful completion of the project. New World Responsibilities New World Systems will assign a Project Managcr who will coordinate the activities of the implementation effort. The Project Manager's responsibilities will include doaunenling, monitoring and managing the project in accordance with the agreed to Implementation Plan. A senior level Operations Director will also be assigned to oversee, assist and support the Project Manager where necessary. As part of this activity, New World will: • Assign a Project Manager who will work with the Customer Project Manager to coordinate the activities of the New World resources on the project team. These meetings may be in person or via conference call. • Meet with the Customer Project Manager to discuss this SOW and any Change Control Procedure needed (refer to Appendix A. Change Order Procedure). • Review New World project work plans at the start of the contract. Work with the Customer Project Manager to evaluate project progress on a regular basis to measure progress against established project work plans and schedules. • Attend status meetings with the Customer Project Managcr. These meetings may be in person or via conference call. • Monitor and track the progress of the Implementation responsibilities in this SOW. • Administer or assist in the Change Order Procedure in coordination with the Customer Project Manager. • Provide written status reports to the Customer Project Manager as required. • Schedule and manage New World resources. • Maintain an "]ssue Tracking Report'. New World Deliverables New Wodd will provide the following deliverables: • Project status reports. Customer Responsibilities Customer will assign a Project Manager to be responsible for the day-to-day management of the project, and to provide direction to all resources. The Project Manager will ensure that New World complies with their contractual obligations, ensure that Customer provides adequate resources to the project, manage the overall project plan, and report regularly to the San Leandro Police Department Management Team on project progress and issues. Additional responsibilities include: • Meet with the New World Project Manager on a regular basis to report project status. These meetings may be in person or via conference call. • Meet with the New World Project Manager to discuss this SOW and the Change Order Procedure needed (refer to Appendix A. Change Order Procedure). • Review the responsibilities of all parties. • Work with the New World Project Manager to evaluate project progress for New World responsibilities against established project work plans and schedules on a weekly basis.