Agmt 2005 New World Systems - Laserfiche WebLink

Home

Sail Leandro, California Statement of Work • Attend status meetings with the New World Project Managers. These meetings may be in person or via conference call. • Monitor and track the progress of the hnplcmentation responsibilities in this SOW. Report any discrepancies ( Issue Tracking Report process) to the New World Project Manager in a timely manner. • Administer the Change Order Procedure in coordination with the New V1'orld Project Manager • Manage, direct and coordinate Customer resources in order to fulfill Customer's assigned project duties, including but not limited to the following: o Resolve deviations from project plans, which may be caused by Customer. o Disseminate project-training schedules and ensure attendance of Customer personnel in scheduled training sessions. o Ensure that personnel whose subject matter expertise is critical to the completion of the project are made available to New World as required, The personnel required will be identified during the project-planning phase. o Provide suitable office space, office supplies, furniture, telephone and other facilities, equivalent to those provided to Customer project team, for New World Project Managers while working on Customer premises. o Provide to New World all necessary machine time, related services, and supplies required for support of the project tasks in this SOW. o Provide adequate training facilities, space for up to 10 students plus up Lo two instructors (unless agreed to otherwise), and the required equipment. o Security: Be responsible for the implementation of controls on application access and use, and security for stored data. Customer Deliverables Customer will provide the following deliverables: • Project status reports. 3.2 User Training Objective To ensure that Customer personnel can effectively use the Aegis software to accomplish their job requirements. The work includes developing curriculum and training materials, dcli~ cring training, and ascertaining competency to use the software. The training provided will equip the Customer's designated users (who participate in New World provided training & education) to reasonably transition their normal operations to the Ncw World software. New World Responsibilities New World Systems will be responsible for: New World will provide, to the designated users of the Customer, appropriate application training, classroom education and training materials necessary in accordance with the implementation plan. The training/education/materials provided will address the proper use and operation of the Aegis software. • Provide course descriptions, lesson plans and a training schedule for each job function; Sworn officer, Records Clerk, Dispatcher, etc. • Tailor user training for each module of the proposed software to Customer's intended use (i.e. omit training for unused features and ensure complete review of planned functionality). • Provide each student with his or her own training Manual. • Maintain a class roster of all attendees for each training session. • Following each scheduled training session, New World instructors will give each student a skills assessment test to determine if the h~aining objectives have been met. Test results are documented and retained for evaluation following each session.