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Attachment 1 <br />Maintenance Guidelines <br />C. Staff (cont.) goat launch facility staff, where provided, are <br />responsive to customers and maintain a service <br />orientation. A mechanism to reach staff or other <br />personnel in off-hours or emergencies is in place. <br />D. Operations and The Operator has along-range plan to maintain <br />Administration viability of the boat launch facility that is realistic <br />and reflective of DBW's mission. <br />The staff management plan specifies staffing levels <br />and availability of staff, and procedures for <br />responses to complaints. All facilities and services <br />are operated in accordance with hours authorized <br />in the contract/operating agreement. <br />E. Regulations The boat launch facility is in compliance with <br />applicable federal, state, and local laws, rules, <br />regulations, contracts, and restrictions. <br />F. Security Boat launch facility security is maintained to <br />appropriate guidelines for the region. The Boat <br />launch facility security system is in place and <br />operational and law enforcement incidents at the <br />boat launch facility are at levels similar to other <br />boat launch facilities in the region. <br />G. Amenities Amenities provided are in good condition, and help <br />draw customers to the facility. <br />' DEPARTMENT OF BOATING AND WATERWAYS 4 <br />