Laserfiche WebLink
EXHIBIT A <br />SCOPE OF SERVICES <br />Term of Contract: July 22, 2004 -June 30, 2005 <br />Agency: ECHO Housing <br />Address: 770 A Street <br />Hayward, CA 94541 <br />Contact Person: Marjorie A. Rocha, Executive Director <br />Phone: 510-581-9380 (Extension 17) <br />Project Name: Landlord Tenant Counseling Services <br />PROJECT GOALS AND OBJECTIVES <br />Provide landlord tenant counseling services to residents of San Leandro, which <br />includes: <br />- responding to inquiries and registering complaints by tenants or landlords <br />- providing information <br />- explaining their rights and responsibilities <br />- providing dispute resolution services (which includes counseling, mediation <br />and reconciliation services) <br />- providing housing referrals <br />- outreach and education/training to landlords, property managers and tenants. <br />PERFORMANCE MEASURES <br />SUBRECIPIENT SHALL, FOR THE TERM OF THE CONTRACT: <br />A. Process inquiries and complaints: <br />1. Serve all tenants and landlords inquiring tenant and landlord rights and <br />complaining about landlord-tenant issues. <br />2. 51 % of the clients must be low income (earning less than 80% of the Area <br />Median Income). <br />19 <br />Agreement for Landlord Tenant Counseling Services, FY 2D04-05 <br />City of San Leandro <br />v:\cd\all council material\zu04 07-1 g; Consent; Fair Housing~,4greement 2004-05-FH.doc <br />