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Following is a narrative describing the components of the implementation. 1. Designation of project manager. The City and HdL will each designate a project manager for the business license implementation. 2. Construction o the system. Using the City's business rules and practices, HdL will construct all rate tables, fee tables, penalty tables, pro-ration tables, business type tables, NAIC and SIC codes, status lists, password security, and all other system configurations. HdL will provide the data conversion and develop the forms, letters and reports. 3. Management support. HdL will analyze the City's policies and procedures to better understand how to construct the system as described in paragraph 1. HdL may suggest improvements or enhancements to assist the City in achieving greater efficiency. 4. Data conversion. HdL will convert the City's existing business license data to the HdL program files. The City will provide its current data in ASCII file format with a file layout detailing the content, format and size of the fields in the data set. The data will be required a minimum of two times during the conversion process. The City will provide all data sets in the same format and on the same media. Any inconsistencies between data sets will result in a delayed installation date and additional charges for conversion. After the data is installed at the City, the City will verify the accuracy and completeness of the converted data. The City wishes to convert current year fee and payment information and three prior years of fee and payment information. Current year fees and payments will be inserted into the detail fee screens. The prior three years of fee and payment information will be inserted into the audit log detail screen. 5. Installation. In coordination with the City staff HdL will provide the installation program, instructions, application, database and forms. With HdL's guidance, the City staff will be able to install the system on the City's server. 6. Testin HdL tests the system and the data conversion during the construction of the system. The final responsibility for testing rests with the City. Adjustments and changes will be made by HdL as needed. 7. Trainin,~. Training will be provided to staff at the time of the first installation so that the system can be tested. Training will also be provided prior to the December 15th "go live" date. HdL will also be on site the day of "go live". HdL provides training sessions in groups of six. Training programs are geared toward "power users" as well as to incidental or query users of the system. Consulting Services Agreement between [September 15, 2004] City of San Leandro and HdL Software LLC Page 20 of 34