Agmt 2004 HDL Software LLC - Laserfiche WebLink

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The business license software is atable-driven system and has been developed to meet almost all of the needs of a City with regard to the management, processing and reporting of business licenses. However, should the need occur, HdL is available to provide custom enhancements to the business license software on apre-determined time and material basis. No work shall be performed without prior written approval of the City. The current year fees for these services are as follows: Principal $170 per hour Programmer $170 per hour Associate $170 per hour Secretarial /Administrative $ 55 per hour These fees are subject to change annually. Travel and lodging expenses will be billed at actual cost. Annual Maintenance and Customer Support Fee There is no charge for the first year of maintenance and customer support. The annual maintenance fee shall begin at the second year (which includes software upgrades and support to your staff) and shall be 20% of the first year license fees plus 20% of the first year cost of any optional modules. Each additional group of 5 concurrent users shall be $1,200. Concurrent users are defined as those who have access to the system to add or edit. There is no additional user fee for "inquiry only" users. Maintenance Fee Includes: Unlimited telephone support, up to eight hours on-site support annually, and upgrades to the software. Travel and lodging expenses (if incurred) will be billed at actual cost. The annual maintenance fee will be increased each year in an amount equal to the increase in the most recently published Consumer Price Index for the surrounding statistical metropolitan area, all urban consumers: Web Enabled Browser Module (optional. The annual maintenance cost is $2,000. The web browser will allow the look-up of selected fields of selected business license records over the Internet. This feature will be available Spring 2005. False Alarm Billing Module (optional) The annual maintenance cost is $1,000. Fire Inspection Module (optional) The annual maintenance cost is $2,000. Source Code Escrow. The annual charge is $1,200. Payment of Other Fees and Rates and Maintenance The maintenance fee will be invoiced each year by HdL, and shall be due and payable within 30 days of the date of the invoice. consulting Services Agreement between [September 15, 2004] City of San Leandro and HdL Software LLC Page 27 of 34