Agmt 2003 MV Transportation Inc - Laserfiche WebLink

Home

VII. STAFF TRAINING The CONTRACTOR will be responsible for the development and delivery of a thorough training and upgrading program for all CONTRACTOR staff. Training curriculum and protocols, including all updates will be subject to final approval and amendment by the CITY. The scope of training for CONTRACTOR staff assigned to the Flex-Route Shuttle service will include, but not be limited to, good customer relations and basic customer service philosophy, an understanding of Flex-Route Shuttle operating procedures and service policies, data recording, and management reporting requirements as well as specific job responsibilities and procedures. Driver training will also include basic first aid, vehicle familiarization, vehicle components and equipments, driver assistance policies and practices, accident/incidentyeporting, manifest formats and passenger data reporting requirements, emergency procedures, radio procedures, sensitivity training, the use of wheelchair lifts and tie-down equipment, and how to provide assistance to ambulatory passengers. Drivers will require eight (8) hours minimum National Safety Council Defensive Driving Course or equivalent. Drivers will require twenty-four (24) hours inimum of in-service driving instruction with a qualified driver trainer. This training will be designed to familiarize the driver with: the service area roadwork network; how to read and understand the schedule and manifest in the field; the location and approach to the designated bus stops; the organization of pick ups and drop offs; key trip origins and destinations; and safe operating procedures. VIII. DRIVER REQUIREMENTS AND RESPONSIBILITIES If required by the passenger, drivers will provide assistance between the bus and the first set of exterior doors at the trip origin or destination. This could include help carrying up to two (2) grocery bags or small packages. All drivers shall possess a valid California driving license of a class permitting operation of the vehicle to be used in Flex-Route Shuttle service. Drivers are expected to observe all federal, state and Local regulations and ordinances governing the safe operation of a commercial, public transit vehicle. No driver shall be employed or assigned a bus shift who has had a conviction for DWI or DUI. EXHIBIT A Page 8 of 13 G:\Oliver\Paratransit\MV Contract Aug 03 - F'eb 04