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Drivers will be responsible for the collection and safeguard of all fares and/or fare medium. IX. DATA COLLECTION AND REPORTING The CONTRACTOR will collect and maintain all operating and performance data required by the CITY. All reports and/or background data will be certified by the CONTRACTOR to be accurate. The CONTRACTOR shall collect and maintain completed daily driver manifests and dispatch logs. These will provide the base data for the monthly and annual performance and operating reports, fare box reconciliation, and monthly CONTRACTOR billings. The CONTRACTOR will maintain a set of completed, readable driver manifests and dispatch logs for a three (3) year period, and upon request be made available to the CITY for planning and auditing purposes. The CONTRACTOR shall prepare monthly management reports to include daily ridership totals by route, as well as monthly breakdowns of: boardings by ambulatory passengers and passengers using wheelchairs, attendant trips, walk-on boardings by designated bus stop, and request zone; total trip requests, cancellations, no-shows (passenger & contractor), late pick-ups and completed trips; eligible passengers and companions; cash fares and tickets; total revenue hours and miles operated; complaints; and the number of vehicle breakdowns and accidents. The CONTRACTOR shall report all in-service incidents involving property damage or personal injury accidents, illegal or threatening actions, and unacceptable passenger and/or staff behavior to the CITY immediately upon knowledge of the situation. The CONTRACTOR will maintain asummary of no-shows by eligible passenger, and report to the CITY on a monthly basis, any unacceptable trends that affect service productivity or on-time performance. X. FARE RECOVERY AND CONTRACTOR PAYMENT See Exhibit B XI. DRUG TESTING EXHIBIT A Page 10 of 13 G:\Oliver\ParatransitWIV Contract Aug 03 -Feb 04