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No bus will depart a designated bus stop before the scheduled depart time. <br />C. In-Service Vehicle Replacement <br />The CONTRACTOR will be expected to provide an appropriate replacement vehicle <br />within sixty (60) minutes of a service disruption resulting from a vehicle breakdown or <br />accident. <br />D. Incident Reporting <br />The CONTRACTOR is expected to report all accidents and incidents involving <br />property damage or personal injury, illegal or threatening actions, and unacceptable <br />passenger and/or staff behavior to the CITY immediately upon knowledge of the <br />situation. <br />E. Bus Dwell Time <br />Flex-Route Shuttle buses responding to a pick up between the designated bus stops <br />will wait a maximum of two (2) minutes for the passenger before proceeding on <br />without them. Schedules will potentially be tight and longer dwell times will not be <br />feasible, unless time is available because of low demand. Passengers are expected to <br />be ready for their pick up at the confirmed time. <br />EXHIBIT A Page 13 of 13 <br />G:\Oliver\Paratransit\MV Contract Aug 03 -Feb 04 <br />