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EXHIBIT A SCOPE OF SERVICES I. DESCRIPTION OF SYSTEM A. Background The City of San Leandro receives Measure B Paratransit funds to provide specialized transportation for people with disabilities and seniors. The purpose of these funds is to allow cities to supplement, not replace, the mandated paratransit services operated by AC Transit and BART through East Bay Paratransit. When Alameda County voters reauthorized the Measure B funds, San Leandro's City Council approved a plan to conduct a Measure B Paratransit Master Plan Study to develop and evaluate Measure B Paratransit service options. The study has been completed and City Council approved the implementation of a Flex-Route Shuttle option. The service will initially be implemented as a six month pilot program. The pilot program will allow prompt implementation of the service and program flexibility. The Alameda County Transportation Improvement Authority (ACTIA) authorizes an annual Measure B Paratransif budget for each city based on anticipated sales tax revenues. B. Service Description The Measure B Paratransit service will operate three days per week as apoint-deviation, Flex-Route Shuttle. The Flex-Route Shuttle service area includes all locations within the San Leandro city limits and is divided into a west and east side (Refer to Figure 1). The Flex-Route Shuttle combines both fixed route and demand response features. It is essentially a demand response service, structured on a framework of fixed, scheduled time points to offer some walk-on flexibility and increased productivity. A flex-route service controls when a bus is available in each portion of the service area and structures the direction that the service travels to facilitate more productive, demand response trip request assignments. Two buses will operate on a 60 minute headway. Scheduled time points will be established at key locations within San Leandro. The scheduled time points will form a "one-way loop" framework-fora 60 minute clock face schedule, and serve as formal,bus stops for passengers to use the service aswalk-ons, not requiring a reservation. EXHIBIT A Page 1 of 13 G:\Oliver\ParatransitWlV Contract Aug 03 -Feb 04