Agmt 2003 MV Transportation Inc - Laserfiche WebLink

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Maintain daily dispatch records of all trip requests, cancellations, no-shows, denials, and completed trips and maintain total daily hoardings by scheduled trip, including a breakdown of hoardings by persons using a wheelchair. Preparation of monthly management reports according to CITY requirements. Provide CITY with input on scheduling, service planning and policy issues. Provide feedback on bus stop and route changes. IV. SERVICE ELIGIBILITY AND COVERAGE A. Service Area The service area includes all area within the San Leandro city limits. The City of Leandro has been divided into East Side and West Side areas for scheduling purposes. B. Hours of Service Coverage The Flex-Route Shuttle will operate three days a week between the hours of 9:00 AM and 5:00 PM, according to schedules provided by the CITY. The CONTRACTOR will provide trip booking coverage for the Flex-Route Shuttle, Monday through Friday between the hours of 8:00 AM and 5:00 PM to facilitate advance trip requests. C. Eligibility The Flex-Route Shuttle is intended for seniors and persons with disabilities. The City will develop eligibility criteria, assess applications and provide the CONTRACTOR with an updated registration list for trip booking. All registrants will be issued a registration card for presentation to Flex-Route Shuttle bus drivers upon boarding. The CONTRACTOR will be responsible for the verification of all trip requests to ensure eligibility. Eligible passengers will be able to travel with anon-registrant companion to assist with parcels and act as a Personal Care Attendants (PCA) if the registrant feels one is required. All companions must be identified at the time a trip is requested or when the registrant boards at a designated bus stop. This is necessary to ensure that bus capacity is not exceeded. V. DISPATCH CENTER EXHIBIT A Page 4 of 13 G:\Oliver\Parairansit\MV Contract Aug 03 -Feb 04