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Oversight of the operating contract <br />Service marketing, including the design, printing and distribution of service <br />brochures and marketing materials. <br />Establishment of service goals, objectives, policies and standards. <br />Establishment of fare policy and distribution of fare medium. <br />Eligibility certification. <br />Completing grant documentation, funding applications and Measure B <br />Paratransit reports. <br />Establishing bus stop locations and negotiating approval for bus stops located on <br />private property. <br />Establishment, approval and revision of schedules and scheduling parameters. <br />B. Responsibilities of the CONTRACTOR <br />The CONTRACTOR'S responsibilities include, but are not limited to: <br />Hiring, training, testing and supervision of all operating and administrative staff <br />including bus operators, dispatch and office staff, mechanics and vehicle service <br />staff. <br />Operation of in-service buses according to the schedules and scheduling <br />parameters approved by the CITY. <br />Supply, maintenance and fueling of all Flex-Route Shuttle buses in accordance <br />with specified CITY requirements. <br />Process all trip requests by eligible Flex-Route Shuttle riders and assign to <br />service according to CITY approved scheduling parameters. <br />Fare collection and reconciliation. <br />Service monitoring, complaint investigation and road supervision. <br />EXHIBIT A Page 3 of 13 <br />G:\Oliver\Paratransit\MV Contract Aug 03 -Feb 04 <br />