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Ornelas, Kathy <br />From: Carla Kell-Smith [carlas@kell-smith.com] <br />Sent: Friday, September 04, 2009 2:31 PM <br />To: healthyslc@yahoo.com <br />Cc: Santos, Tony; Starosciak, Joyce; Prola, Jim; Ornelas, Kathy; Schock, William; 'Roberto Lujan' <br />Subject: Response to your concerns dated September 3, 2009 <br />Attachments: consumer-warranty-us-2009.pdf; performanceratings-vinyl.pdf; am-ql-hs.pdf <br />Ms. Aborashed, <br />I am responding to your Airport Noise Insulation concerns in your September 3 email. <br />Your first question is: "Why they have not heard back from the people who came to their homes early this year?" <br />Please let me know who the homeowners are that have not heard from us and we will call them. Also, if they are <br />participating in Phase II of the Airport Noise Insulation Program they should have received a newsletter with a project <br />update this week. <br />Your second question is: "Why the homes who have renters are getting the insulation?" The program originally was <br />offered to only owner-occupied property owners. During the course of the program, the City included all the <br />homeowners that were eligible, applied and were committed to participating in the project. Some homeowners have <br />been moved to a future phase at their request. With all eligible homeowners included, the City offered the program to <br />rental properties. <br />I have attached the specifications from the program window manufacturer, Milgard. <br />I hope this addresses your concerns. <br />Carla <br />Carla KeIlSmith <br />Principal <br />"`~'" <br />~. ~~~-Sm~~~ > As~~cates~ ~r~c. <br />1200 Bayhill Drive, Suite 224 <br />San Bruno, CA 94066 <br />650-827-3900 phone <br />650-827-3909 fax <br />www.kell-smith.com <br />