Agmt 2009 Building Futures with Women and Children BFWC (2)

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EXHIBIT A HPRP CONTRACTOR'S SCOPE OF SERVICES FOR SAN LEANDRO HOtiSING RESOURCE CENTER Services to be Provided The Contractor will provide an array of services to identify and assess a household's housing crisis, and provide appropriate financial assistance, housing location and stabilization services and broker access to other critical services, particularly workforce services, with other programs and agencies to address the housing crisis. Contractor will provide the following services: 1. Outreach, En~a~ement and Referral The Contractor will receive referrals from a variety of different sources including Eden Information and Referral's "211" hotline which will serve as a centralized referral source to the program. The Contractor must coordinate with 211 and receive appropriate referrals from 211. Everyone Horne will manage an outreach and marketing campaign for the program and the Contractor will coordinate with this effort. The Contractor may also publicize the services and availability of the program. 2. Risk Assessment and Housing and Plan Development: The Contractor will assess all clients referred through referral mechanisms established for the HPRP program. Completion of this assessment will assist the Contractor in identifying the appropriate level of financial assistance, if any, and the appropriate mix of supportive services. No household may receive HPRP financial assistance unless they have been assessed by a case manager or other authorized representative to determine the appropriate type of assistance Contractor will be expected to utilize a countywide risk assessment and targeting tool to be designed prior to program implementation. This tool will be used to assess potential clients for eligibility and to help determine the appropriate level of service. This instrument is being designed with input from both jurisdictional staff and service providers and may be modified locally to account for specific local targeting priorities. This tool may be adjusted during the course of the contract period and selected providers will be expected to implement any modifications made to the tool during the course of the contract within the context of the program. Providers will also be required to verify client household income, using the income verification requirements and practices for the Section 8 Housing Choice Voucher Program, [See Federal Code of Regulations 24 CFR Part 5.] Once the client household has been assessed, the Contractor will work with the client to develop an appropriate housing and income stability plan. The plan will identify steps that the household will take to secure or stabilize their housing situation, ensure that household costs are covered with a combination of income and services for which the household may be eligible (such as food, benefits, training and/or employment services and subsidized child care), reduce the impact of utilities on the household's Ex. A: Contractor's Scope of Work Page 1 of 6