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SPN ~ <br />~ F;- --.~y,~~ <br />`=~- ° CITY OF SAN LEANDRO <br />M1 <br />ryF°~PUtrtte ~~` <br />ADA /SECTION 504 GRIEVANCE PROCEDURE <br />The complaint must be submitted by the grievant and/or his/her designees as soon as <br />possible but no later than 60 calendar days after the alleged violation to: <br />Kathleen Ornelas or <br />ADA Coordinator <br />City of San Leandro <br />835 East 14t" Street <br />San Leandro, CA 94577 <br />Phone: 510-577-3358 <br />Fax: 510-577-3340 <br />TTY: 510-577-3343 <br />kornelas@ci.san-leandro.ca.us <br />Steve Hernandez <br />Section 504 Coordinator <br />City of San Leandro <br />835 East 14t" Street <br />San Leandro, CA 94577 <br />Phone: 510-577-6005 <br />Fax: 510-577-6007 <br />TTY: 510-577-3343 <br />shernandez@ci.san-leandro.ca.us <br />Within 15 calendar days after receipt of the grievance, the ADA or 504 Coordinator or <br />his/her designee will schedule a meeting with the complainant to discuss the grievance <br />and possible resolutions. After an investigation and review, the ADA or 504 <br />Coordinator will respond in writing, and where appropriate in a format accessible to the <br />complainant. The response will explain his/her position on the issue and offer options <br />for substantive resolution of the complaint. <br />If the response by the ADA or 504 Coordinator does not satisfactorily resolve the issue, <br />the complainant and/or his/her designee may appeal the decision in writing to the City <br />Manager within 15 calendar days after receipt of the response. <br />After receiving the appeal, the City Manager or his designee will review the appeal and <br />the ADA Coordinator's findings. Within a reasonable period, after a review, the City <br />Manager or his designee will respond in writing, and where appropriate in a format that <br />is accessible to the complainant, with a final resolution to the grievance. <br />Grievances may also be filed with the State of California and/or the United States <br />Department of Justice at the addresses listed below: <br />State of California U.S. Department of Justice <br />Department of Fair Employment and Housing Civil Rights Division <br />Oakland District Office 950 Pennsylvania Avenue, NW <br />1515 Clay Street, Suite 701 Disability Rights Section - NYAV <br />Oakland, CA 94612 Washington, DC 20530 <br />510-622-2841 (voice) 800 - 514 - 0301 (voice) <br />800-700-2320 (TTY) 800 - 514 - 0383 (TTY) <br />http://www.ada.gov <br />Revised October 2009 <br />