10A Action 2010 0503 - Laserfiche WebLink

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Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities Ob'ective Baseline Tar et Provide information about your program's meal delivery service in the table below, including funding allocations in the current fiscal year and next year (claim year), the length (in years) that you have used Measure B funds for meal delivery, and how you plan to fund your program if faced with revenue shortfalls. Describe your driver traini Resuonse• The City believes that well trained, friendly, customer service oriented staff are key to the success of any Paratransit Program. The contractor is responsible for the development and delivery of a thorough training program for all contractor staff. Training curriculum and protocols, including all updates are subject to final approval and amendment by the City. The scope includes, but is not be limited to, good customer relations and basic customer service philosophy, an understanding of FLEX operating procedures and service policies, other services offered through the city paratransit program, data recording, and management reporting requirements as well as specific job responsibilities and procedures. Driver training also includes basic first aid, vehicle familiarization, vehicle components and equipment, driver assistance policies and practices, accident/incident reporting, manifest formats and passenger data reporting requirements, emergency procedures, radio procedures, sensitivity training, the use of wheelchair lifts and tie-down equipment, and how to provide assistance to passengers. Drivers are required eight (8) hours minimum National Safety Council Defensive Driving Course or equivalent. G:\Oliver\Pazatransit\FY 2010-I 1\MB Annual Program Application Cover FYIOI l.doc Page 5 of 17