10A Action 2010 0503 - Laserfiche WebLink

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Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities Drivers are required twenty-four (24) hours minimum of in-service driving instruction with a qualified driver trainer. This training is designed to familiarize the driver with: the service area road network; how to read and understand the schedule and manifest in the field; the location and approach to the designated bus stops; the organization of pick ups and drop offs; key trip origins and destinations; and safe operating procedures. Describe your policies concerning timely pick ups or drop offs, including what window is allowed, if there is a standard for the percentage of pick ups or drop offs that must occur within the window, the policy concerning early pick ups, and whether there is a maximum amount of lateness after which a provider no-show or missed trio is counted. Response• On-time performance for FLEX Shuttle is determined by the departure and arrival time of each bus at the start/finish point. To be on time, each bus must depart the Shuttle start point no later than five (5) minutes after the scheduled depart time for each run, or arrive back at the Shuttle finish point no later than five minutes after the scheduled arrival time for each run. The minimum on-time performance measure requires that 97 percent of all scheduled runs depart and arrive at the FLEX start/finish point within 5 minutes of the published schedule time. No bus will depart a designated bus stop before the scheduled depart time. Describe your policies concerning the maximum time a rider may be on a vehicle. Indicate if there is a maximum time, and if there is a standard for the percentage of trips that must be completed within this maximum time. Response• To date it has not been necessary to set an maximum ride time. Average ride time for medical service is currently 23 minutes. One full loop of the Shuttle is one hour. What are your policies for reserving trips? Describe these for each type of trip below. What advance notice is reauired or allowed? Are there limits on availability? Individual Trip Reservation -Subscriptions (Standing Orders): Individual trip reservation is 5 days in advance, no later than 24 hours. Standing orders are permitted for interim service (i.e. dialysis) while individual is waiting for EBP certification. Individual Trip Reservation -Same Daps: Same day trips are provided if space is available. Group/Program Trips: NA G:\Oliver\Paratransit\FY 2010-I 1\MB Annual Program Application Cover FYIOI l.doc Page 6 of 17