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Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities Narrative Responses for C and D above: Survey & Workshop Results: The proposed changes are a result of information gathered in two workshops, the annual City survey and the bi-annual ACTIA survey. 1. Curb-to-Curb (CTC) Service will be eliminated. a. In the annual City paratransit survey, riders were asked, "If we can't afford to operate both the Flex Shuttle and CTC, which service would you discontinue?" 72% said that they would discontinue the CTC service. 2. Shuttle service will be expanded from one to two buses that operate on two interconnecting routes during peak hours (9 am - 3 pm, Monday -Friday). a. Cost savings is achieved through the elimination of a dispatcher and reduced reporting which results in lower hourly rate. b. Shuttle hours will be reduced to peak hours. Operating statistics show that very few rides are provided before 9 am and after 3 pm. c. Adding a second shuttle will expand accessibility to more riders and additional stops can be added. Workshop participants indicated that more people could use the shuttle if we expanded the route and added more stops. d. Survey results indicate that the second highest trip purpose is shopping/banking. The Shuttle includes a variety of shopping and banking stops to address this need. e. The plan focuses on the most cost effective service that has the capacity to provide more rides than demand response service. 3. Out-of--Town Medical will continue to be provided through a MSL grant. a. In the past, the CTC service operated within the City limits and medical trips outside the City limits, within Alameda County, have been provided through a MSL grant. With the elimination of the CTC service, we also lose in-town medical trips. Therefore, the City will apply for a MSL grant for all medical trips. b. According to our surveys, the number one trip purpose is for medical appointments. c. San Leandro has a wide range of services and amenities that allow residents to meet critical life needs within the City limits, with the exception of medical care. Forty percent of San Leandro residents are Kaiser members and access to Kaiser facilities is critical. Many residents also use Eden Medical Center in Castro Valley and a variety of other medical services within and outside the City limits. 4. Interim Service will continue to be provided through a MSL grant. a. Interim service for medical appointments will be provided through a MSL grant. b. The majority of the Interim Service trips currently provided are for medical purposes. 5. New Annual Registration Fee - $20 Per Year a. The annual survey and workshops indicate that riders would be willing to pay an annual registration fee for the paratransit service. G:\Oliver\Pazatransit\FY 2010-11\MB Annual Program Application Cover FYIOI l.doc Page 9 of 17