Agmt 2000 Eden Council for Hope and Opportunity ECHO Housing

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EXHIBIT A SCOPE OF SERVICES FAIR HOUSING AND TENANT /LANDLORD COUNSELING AND GENERAL REFERRALS The Subgrantee shall provide the following services for the period of July 1, 2000 through June 30, 2001: A. Fair Housing Type of Assistance: Complaint intake; complaint evaluation; investigation; counseling; mediation; referral. Estimated Number of Clients: 4 /month. 5 Surveys. Hours of Operation: Office 9:00 a.m. - 5:00 p.m., Monday through Friday. Telephone 9:00 a.m. - 12:00 p.m., 1:00 p.m. - 5:00 p.m., Monday through Friday. Response Goal: Evaluate and investigate within 3 business days. 1. Initiate investigation of discrimination complaints within three business days from receipt of a complaint. All investigations will be performed by trained persons following established fair housing investigative checking methods. A discrimination check will include'visits and /or telephone calls to suspected violators to obtain information and verify data. Information collected by the checkers will be reported in writing and the reports compared and analyzed for discrepancies. The Subgrantee shall refer clients wishing to pursue legal remedies to Department of Fair Employment and Housing (DFEH), Department of Housing and Urban Development (HUD), or Lawyers Referral Service. 2. Inform the City of all calls related to housing discrimination within the City boundaries. The number and nature of complaints, and actions to be taken will be included in the quarterly report. 3. Provide the City with quarterly written reports on all current San Leandro housing discrimination cases referred for legal action. The reports shall include the following information for all complaints received since the last report or carried over from the last report: address of complaint, date and nature of Exhibit A • ECHO — Fair Housing FY 2000 -01 Page 1 of 5