Laserfiche WebLink
San Leandro LINKS 1010 Shuttle Rider Survey <br /> San Leandro LINKS <br /> 2010 Shuttle Rider Survey <br /> Executive Summary <br /> • A total of 202 riders were surveyed on two September days in the morning and afternoon. <br /> • 76% of riders use the shuttle to commute to work. <br /> • 67% of shuttle riders live in San Leandro or Oakland. <br /> • 83% ride the shuttle every day; 64% ride the shuttle in the morning and the afternoon. <br /> • Most ride BART or AC Transit before using LINKS. <br /> • If LINKS were unavailable, most would switch to AC Transit, but 8% would start driving <br /> alone. <br /> • 78% say that losing LINKS would present a financial hardship for them; 4% would be <br /> unable to work at their current location. <br /> • One - quarter of LINKS riders are low - income; another 8% are only one step above this <br /> level. <br /> • Riders continue to be well - satisfied with the service; 91% rated the LINKS shuttle good <br /> or excellent. The drivers are quite popular with 65% of riders giving them an "excellent" <br /> rating. <br /> • About 37% of riders say the shuttle is too crowded to be comfortable at least once or <br /> twice a week. <br /> • The fact that the shuttle is free is most important to riders, followed by the schedule and <br /> frequency, and reliability. <br /> • 60% of BART riders live within 3 miles of their station of origin. They are most likely to <br /> walk or take the bus to get to the BART station. <br /> • Half of shuttle riders who ride BART have been using this combination of modes for less <br /> than one year. <br /> Valerie Brock Conrulnng 1 October 2010 <br />