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San Leandro LIN'S 2010 Shuttle Rider Survey <br /> Evaluating the Shuttle <br /> Riders rated four aspects o f the shuttle service — overall quality, schedule, comfort/safety and <br /> driver courtesy. A five -point scale was used, where "1" represented poor, and "5" represented <br /> excellent. As in past years, satisfaction with the shuttle is extremely high. <br /> Overall Quality <br /> Shuttle riders are very pleased with the shuttle service. About 91% gave high scores, with two- <br /> thirds (66 %) saying the shuttles are excellent. <br /> Table 6 — Overall Quality of Shuttle Service <br /> Overall Quality Rating Percent <br /> I — Poor - <br /> 2- Fair 2% <br /> 3 - Average 7% <br /> 4- Good 25% <br /> 5 — Excellent 66% <br /> Schedule <br /> Most riders (80 %) feel the schedule is good or excellent, but this is the weakest area among those <br /> evaluated. <br /> Table 7 — Schedule <br /> Schedule Percent <br /> 1 — Poor 3% <br /> 2 -Fair 3% <br /> 3 - Average 13% <br /> 4- Good 23% <br /> '5 — Excellent 57% <br /> • <br /> Valerie Bruck Consulting 7 October 2010 <br />