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San Leandro LINKS 2010 Shuttle Rider Survey <br /> Comfort/Safety <br /> Comfort and safety get high marks, with nearly nine out of ten (87 %) rating them as excellent. <br /> Table 8 — Comfort/Safety <br /> Comfort /Safety Percent <br /> 1 — Poor 2% <br /> 2 -Fair 1% <br /> 3 - Average 10% <br /> 4- Good 22% <br /> 5 — Excellent 65% <br /> Driver Courtesy <br /> Driver courtesy continues to be a strength; 87% give the driver high marks. <br /> Table 9 — Driver Courtesy <br /> Driver Courtesy Percent <br /> 1 — Poor 2% <br /> 2 -Fair 2% <br /> 3 - Average 9% <br /> 4- Good 21% <br /> 5 — Excellent 65% <br /> Summary of Ratings <br /> Higher scores indicate higher satisfaction. Every year, the shuttle gets high ratings, with only <br /> slight changes from year to year. Table 10 summarizes the ratings. <br /> Table 10 — Summary of Ratings <br /> Attribute 2007 2008 2010 <br /> Overall Quality 4.4 4.5 4.6 <br /> Schedule 4.1 4.2 4.3 <br /> Comfort/Safety 4.5 4.4 4.5 <br /> Driver Courtesy 4.7 4.7 4.5 <br /> Valerie Brock Coruulting 8 October 2010 <br />