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Flex Shuttle: The Shuttle may not leave the shuttle stop prior to the scheduled depart <br />time. <br />Medical Service: Passengers are expected to be ready for their pick -up at the confirmed <br />time. However, the bus will wait an additional five (5) minutes after scheduled pick -up <br />time for all riders. <br />2.5.4. In- Service Vehicle Replacement <br />The CONTRACTOR will be expected to provide an appropriate replacement vehicle within <br />(60) minutes of a service disruption resulting from a vehicle breakdown or accident. <br />2.6. OVERVIEW OF RESPONSIBILITIES <br />2.6.1. Responsibilities of the CITY <br />The CITY's responsibilities include, but are not limited to: <br />• Oversight of the operating contract, <br />• Service marketing, including the design, printing and distribution of service brochures and <br />marketing materials. <br />• Establishment of service goals, objectives, policies and standards. <br />• Establishment of fare policy. <br />• Eligibility certification. <br />• Completing grant documentation, funding applications and Measure B Paratransit reports. <br />• Establishing bus stop locations and negotiating approval for bus stops located on private <br />property. <br />• Establishment, approval and revision of schedules and scheduling parameters. <br />2.6.2. Responsibilities of the CONTRACTOR <br />The CONTRACTOR's responsibilities include, but are not limited to: <br />• Hiring, training, testing and supervision of all operating and administrative staff including bus <br />operators, dispatch and office staff, mechanics and vehicle service staff. <br />• Assist with the distribution and collection of survey forms and other associated materials. <br />• Display signage on all vehicles used to provide service under this contract as specified by the <br />CITY. <br />• Operation of in- service vehicles according to the schedules and scheduling parameters <br />approved by the CITY. <br />• Supply, maintenance and fueling of all vehicles in accordance with specified CITY <br />requirements. <br />Non - Professional Services Agreement between July 1, 2011 <br />City of San Leandro and MV Transportation, Inc -- Exhibit A Page 6 of 16 <br />