Laserfiche WebLink
Alameda CTC Paratransit Program Application Page 6 of 12 <br />Application Period July 1, 2011 through June 30, 2012 <br />17A. Has this plan been reviewed by a local paratransit advisory committee? <br />❑✓ Yes <br />❑ No <br />17B. If yes, list the committee name and date of the meeting. <br />Senior Commission - March 17, 2011. The application was not completed, but the planned service <br />17C. Describe any surveys or analysis conducted and staff reports. (max. 255 characters) <br />In Feb. 2011 we conducted the annual survey, held two workshops and met with the paratransit <br />advisory body. Since we made significant changes last year, our goal was to get input on the <br />revamped service and identify any needed "tweaks" to the service. <br />17D. Describe how the planning process is connected to the service plan: How do the planned <br />services correspond to the results of the planning process? (max. 255 characters) <br />There are no service changes planned for 2011 -12. Even with the significant changes that were <br />implemented in 2010 -11, riders indicated that they are satisfied. 73% of the respondents rated the <br />service Fair - Good. (2% Poor, 25% Don't Know) <br />18. If proposing service changes, what identified needs or priorities will the proposed changes <br />meet? What needs or priorities will the proposed service changes still not meet? <br />(max. 500 characters) <br />tiers would like the Shuttle to operate later than 3 pm. We plan to expand the operating hours <br />ould funds become available. <br />ased on Central County Mobility Workshop input, CTC staff is considering expansion of the South <br />ounty gap funded taxi voucher program into Central County. We included questions about taxi <br />wchers in our survey. 42% of survey respondents said that they need same day transportation. <br />5% said that they would use a taxi voucher service if it wa available. <br />19. Describe how you will measure customer satisfaction, for example, by participating in a <br />countywide rider survey, tracking customer comments, or other means? <br />(max. 255 characters) <br />Surveys, Customer Comment Cards, Complaint Log, Feedback gathered through workshops and <br />other outreach efforts, Volunteer "Secret" Rider <br />