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Alameda CTC Paratransit Program Application <br />Application Period July 1, 2011 through June 30, 2012 <br />Program Plan Application Appendix <br />PAPCO- approved Minimum Service Levels <br />Page 12 of 12 <br />Minimum Service Level (MSL) <br />A Program Exceeds this MSL if ... <br />1. <br />Regarding who programs serve: <br />• People 18 and above with disabilities who are unable to <br />• It serves minors with disabilities. <br />use fixed route services <br />• It serves seniors under 80 <br />• Seniors 80 and above without proof of a disability <br />without proof of disability. <br />2. <br />Regarding the type of service programs provide: <br />• Accessible individual demand - responsive service <br />• It offers additional services for <br />participants, such as group trips <br />or meal delivery. <br />3. <br />Regarding the time and days service is provided: <br />• At least five days per week between the hours of 8 a.m. <br />• It offers service more than five <br />and 5 p.m. (excluding holidays) <br />days a week. <br />• Its service hours begin before <br />8 a.m. and /or extend after 5 p.m. <br />4. <br />Regarding the service area of a program: <br />• Residents using this program are able to meet life needs, <br />• It provides trips to locations <br />including but not limited to travel to major medical <br />beyond those which residents <br />facilities, full service grocery stores and other basic <br />would travel to fulfill life needs, <br />necessities, if ADA services, or coordination between <br />such as recreational trips outside <br />base programs are unable to provide these trips. <br />city boundaries. <br />5. <br />Regarding fares: <br />• Fares should be comparable to East Bay Paratransit and <br />• Riders pay less than they would <br />equated to distance for van /sedan trips <br />for a comparable trip on East Bay <br />• Fares for Taxi trips should not exceed 50 percent of the <br />Paratransit for a van /sedan trip. <br />total cost of the trip. <br />• Riders pay less than 50 percent of <br />the total cost of the taxi trip. <br />6. <br />Regarding interim service for individuals applying for or <br />awaiting ADA certification: <br />• Interim service should be provided within three business <br />• It provides interim service in less <br />days on receipt of application. <br />than three business days. <br />• Interim service should be provided at the request of a <br />health care provider or ADA provider. <br />7. <br />Regarding reservations: <br />• Programs should accept reservations between the hours <br />• It accepts reservations before <br />of 8 a.m. and 5 p.m. Monday through Friday. <br />8 a.m. and /or after 5 p.m. <br />• It accepts reservations on <br />weekends. <br />