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EXHIBIT A <br />SCOPE OF WORK <br />Term of Contract: July 1, 2011 - June 30, 2012 <br />Agency: ECHO Housing <br />Address: 770 A Street <br />Hayward, CA 94541 <br />Contact Person: Marjorie A. Rocha, Executive Director <br />Phone: 510- 581 -9380 (ext. 17) <br />Project Name: Fair Housing Services <br />PROJECT GOALS AND OBJECTIVES <br />1. Provide fair housing services to residents of San Leandro, including complaint intake, evaluation, <br />investigation, counseling, conciliation, mediation (if requested by the tenant), and legal /governmental <br />referrals (when appropriate). <br />2. Conduct outreach, training and educational workshops focusing on tenants, property owners, and <br />property managers. <br />3. Conduct targeted audits to determine potential patterns of discrimination. <br />PERFORMANCE MEASURES <br />A. Process Inquiries and Complaints <br />1. Serve at least 11 clients inquiring about fair housing and related issues, and /or alleging housing <br />discrimination. <br />2. Evaluate and investigate complaints within 24 hours, when feasible. Trained investigators, following <br />established fair housing investigative methods, will perform all investigations. <br />3. Seventy -five percent (75 %), or 8 of 11 complainants, who have been denied housing or are in danger <br />of losing their housing because of illegal housing discrimination, will be afforded conciliation or referrals <br />to attorneys or governmental agencies for enforcement to make the subject rentals accessible to <br />protected classes. <br />B. Perform Audits <br />1. Perform 11 housing audits to determine fair housing compliance. <br />2. Analyze data. <br />3. Provide training and follow -up to non - compliant property owners and /or managers. <br />C. Training <br />1. Hold one annual event (fair housing seminar). <br />2. Conduct three (3) fair housing training sessions for tenants and /or potential homebuyers. <br />D. Education and Marketing <br />1. Conduct 8 presentations on fair housing issues. <br />2. Distribute 905 flyers /brochures on fair housing issues, laws, and events at public locations such as <br />libraries, churches, community groups, social service agencies, and stores. <br />3. Disseminate quarterly public service announcements. <br />4. Advertise fair housing services in print media. <br />13- <br />CDBG Agreement with ECHO Housing - <br />Fair Housing Services FY 11-12 <br />