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EXHIBIT A <br /> SCOPE OF WORK <br /> Term of Contract: July 1, 2011 - June 30, 2012 <br /> Agency: ECHO Housing <br /> Address: 770 A Street <br /> Hayward, CA 94541 _ <br /> Contact Person: Marjorie A. Rocha, Executive Director <br /> Phone: 510 -581 -9380 (ext. 17) <br /> Project Name: Tenant/Landlord Counseling Services <br /> PROJECT GOALS AND OBJECTIVES <br /> Provide Tenant/Landlord Counseling Services to residents of San Leandro, which includes: <br /> - Responding to inquiries and complaints by tenants or landlords <br /> - Providing information <br /> - Explaining their rights and responsibilities <br /> - Providing dispute resolution services <br /> - Outreach and education /training to landlords, property managers, and tenants <br /> MAJOR ACTIVITIES and PERFORMANCE MEASURES <br /> SUBRECIPIENT SHALL, FOR THE TERM OF THE CONTRACT: <br /> 1. Serve all tenants and landlords inquiring about rental housing rights and responsibilities — <br /> approximately 108 responses for information and referral services. <br /> 2. Respond to inquiries within one business day. <br /> 3. Offer conciliation and /or mediation of all housing dispute cases except for deposits — Approximately 5 <br /> cases will be mediated. <br /> 4. Provide approximately 5 referrals to attorneys and small claims court, if the client wishes to pursue the <br /> case. <br /> 5. Prevent evictions — Approximately 4 cases will result in eviction prevention. <br /> 6. Provide approximately 14 appropriate referrals to outside agencies. <br /> 7. Provide outreach which shall comprise of: <br /> -a. Distribution of 340 pieces of remedial material within San Leandro. <br /> b. Eight Quarterly public service announcements. <br /> c. One (1) appearance on local television or radio station. <br /> d. One (1) owner /property manager training. <br /> - 13— <br /> COBG Agreement with ECHO Housing — <br /> Tenant/Landlord Counseling FY11 -12 <br />