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Before hiring or assigning a driver, the CONTRACTOR will have completed a criminal background check on the individual. This check will be conducted through a commercially available service for Alameda County. No person who has been convicted of any felony or a misdemeanor for a crime against a person (including but not limited to murder, attempted murder, assault, sexual assault, or battery) shall be assigned to service or deliver service under this contract. As used in this paragraph, °convicted° includes a jury verdict, a determination of guilt after a trial by judge, a guilty plea or a plea of nolo contendere or no contest. The CONTRACTOR, to the best of their knowledge, will notify the CITY of any such charges brought after a driver is employed. If the CITY desires a national or FBI background check, CONTRACTOR will submit fingerprint cards to CITY police department, who will conduct the background check. Vehicle operators must have a valid Califomia driver's license of the appropriate classification for the vehicle type to be driven, as well as any other licenses or certifications required by applicable federal, state or local regulations. The CONTRACTOR must also comply with the requirements of the Drug Free Work Place Act of 1988 and U.S. Department of Transportation drug testing regulations to extent they are legally enforceable. Drivers are expected to observe all federal, state and local regulations and ordinances goveming the safe operation of a commercial, public transit vehicle. No driver shall be employed or assigned to the CITY service who has had a conviction for DWI or DUI. No driver shall be employed or assigned to the CITY service who has more than five (5) points against their driver's license within the past three (3) years or has received six (6) or more substantiated service complaints. Drivers must be licensed for a minimum of three (3) years; be able to read, write, speak, and understand English. Prior to final assignment, all drivers must participate in and successfully complete the standardized driver orientation and training course administered by the CONTRACTOR. Drivers shall be required by the CONTRACTOR to wear uniforms and identification badges that are approved by the CITY. Drivers will at all times maintain proper grooming and personal hygiene. All drivers must have accurate timepieces available at all times during vehicle operation. If required by the passenger, drivers will provide assistance between the bus and the first set of exterior doors at the trip origin or destination. This could include help carrying up to two (2) grocery bags or small packages. (Section 2.3 for Door -to -Door Service) Drivers will collect all data required by the CITY to be used in preparing reports and passenger surveys. Drivers will update all hardcopy manifests as directed by the dispatcher, recording all cancellations, no- shows, add -ons, and walk -on boardings by designated bus stop. Separate manifests will be maintained for each individual scheduled run. Drivers will maintain constant radio communication with service dispatchers. Drivers will follow directions on their manifests and directions from the service dispatchers regarding trip assignments Non - Professional Services Agreement between July 1, 2011 City of San Leandro and MV Transportation, Inc -- Exhibit A Page 10 of 16