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• There was a delay because information relayed by theDispatchCenter was <br />substantially incorrect so as to prohibit timely arrival at the call. <br />b. Request for an Exemption must be in writing, and received by the County EMS Director <br />within ten (10) calendar days following the end of the month in which the event <br />occurred. Response Time Exemptions may be granted by the County on a per call basis, <br />following review and investigation by the County. Calls that are approved as an <br />Exemption shall not be included in the calculations for Response Time compliance. Such <br />requests must include all of the following: <br />• Detailed description of the circumstances causing the response delay <br />• Date and time of the occurrence <br />• Dispatch agency name <br />• Unit number <br />• Originating location of responding unit <br />• The request must include performance reports for the month in which the incident <br />occurred and written documentation supporting the request. <br />SECTION 6 - ADDITIONAL SERVICE PROVISION <br />6.1 5150 Response <br />a. Contractorshall respond paramedic ALS level personnel to 5150 Calls dispatched as an <br />Echo, Delta, or Charlie. If MPDS is not used, Contractor shall respond a paramedic to all <br />5150 calls for medical clearance. <br />b. If the patient does not require medical clearance at an emergency department, the <br />Contractor may cancel the ALS ambulance and request through ACRECC, that a BLS <br />ambulance from the County Contracted Private Provider transport the patient to the <br />appropriate psychiatric facility, in accordance with County EMS Policies regarding <br />psychiatric patient care. <br />c. 5150 calls initially dispatched as Alpha or Bravo by a Medical Dispatch Center will be <br />responded to by the County Contracted Private Provider. Contractor is not required to <br />respond to 5150 calls dispatched as Alpha or Bravo <br />6.2 Multi - Casualty Incident/ Disaster Response <br />a. Contractor shall cooperate with County in rendering emergency assistance during a <br />declared or an undeclared disaster or Multi - Casualty Incident ( "MCI "), in accordance <br />with County EMS Policies. <br />