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B. Previsions Regarding Communications With Individuals With Handicaps <br /> A contractor who receives Federal assistance as part of the CDBG program shall take <br /> appropriate steps to ensure effective communication with customers, clients, and other <br /> members of the public. Such steps, when appropriate, may include, but are not limited <br /> to: <br /> I. Furnishing appropriate auxiliary aids where necessary to afford an <br /> individual with handicaps an equal opportunity to participate in, and enjoy <br /> the benefits of, a program or activity receiving Federal financial <br /> assistance. A contractor is not required to provide individually prescribed <br /> devices, readers for personal use or study, or other devices of a personal <br /> nature. <br /> 2. Where a contractor communicates with customers, clients, and other <br /> members of the public by telephone, telecommunication devices for deaf <br /> persons (TDD's) or equally effective communication systems shall be <br /> used. <br /> 3. A contractor who receives Federal assistance as part of the CDBG <br /> program shall adopt and implement procedures to ensure that interested <br /> persons (including persons with impaired vision or hearing) can obtain <br /> information concerning the existence and location of accessible services, <br /> activities and facilities. <br /> 4. A contractor is not required to take any action that would result in a <br /> fundamental alteration in the nature of a program or activity or in undue <br /> financial or administrative burden. <br /> D\CDBGNGREEM ENT. F•l, TT\CONIRACINEXHIBITILCIP <br /> Revised 5/96 <br /> Exhibit E <br /> Page 10 of 10 <br />