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CHIRON CORPORATION (DIRECTOR OF INFORMATION <br /> TECHNOLOGY) <br /> Managed Chiron's outsourced IS Operations (IBM Global Services) encompassing <br /> LAN, Messaging, Scientific and Business Systems, Network, Telecommunications, <br /> Internet, Desktops, Help Desk, Data Center Operations, Projects and Training. <br /> Performed analysis of business requirements, negotiation and development of <br /> the outsourcing contract, management of services transition, management of <br /> transition projects, implementation and review of service levels, control of day to <br /> day operations, new project portfolio management, data center management, <br /> financial charge back control, contract management and process, policy and <br /> standards development and implementation. <br /> Achievements: <br /> • Successfully managed the outsourcing transition of services to IBM, ensuring <br /> service levels were improved, contract objectives achieved and personnel <br /> tumover managed. <br /> e Successfully developed and implemented new business processes for <br /> requesting, tracking and approving project support under the IBM <br /> outsourcing agreement. <br /> • Successfully developed and implemented new corporate policies, technical <br /> standards and support processes. <br /> • Successfully directed the planning, design and implementation of $4.5 million <br /> dollar Technology Refresh Project (complete replacement of the IS <br /> infrastructure — NT Desktops, Servers and Network). <br /> e Successfully managed Chiron's Y2K identification and remediation efforts. <br /> 4 <br /> San Leandro IT Strategic Plan Proposal Flux Consulting <br /> Exhibit A -1, Page 6 of 17 <br />