Agmt 2002 Alameda County Transportation Improvement Authority ACTIA (2)

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• Alameda County Transportation Improvement Authority Special Transportation for Seniors and People with Disabilities Application for Funding, Fiscal Year 2002 -2003 10.,P Measurement _ • . • - f = • ' • How will you obtain and/or track necessary financial and operating information for program management and reporting? If private vendors or contractors are providing the information, what steps will you take to verify or check the accuracy of the information? Response: Monthly trip ceilings will be established based on projected operating costs /passenger trip projections and funding ceilings to control expenditures. The San Leandro Measure B Paratransit Study will establish monitoring and management reporting protocols that are appropriate for the service options recommended in the study. Performance expectations will be established for the recommended services and, if contracted out will be included in the service contract specifications. Performance measures will be established to monitor and evaluate the attainment of service goals and objectives. Oversight protocols and responsibilities will be established for City staff to ensure effective service monitoring and to verification of reported ridership, fare recovery, revenue hours, complaints, denials, on -time performance and incident data. 11 Coordination Describe how services will be coordinated with other Measure B paratransit services and/or mandated ADA paratransit services so that trips can be made throughout Alameda County. Examples of coordination may include (but are not limited to) reciprocal fare agreements, reciprocal agreements to provide trips into adjoining areas, arrangements for clients to ride on other systems, and transfer arrangements. Attach copies of agreements or memoranda of understanding for coordination. Response: San Leandro will continue to work collaboratively with the East Bay Paratransit Consortium for the provision of ADA service, which is coordinated so that trips can be made throughout Alameda County. San Leandro will consult with nearby cities during preparation of the paratransit plan to identify how other Measure B trips can be coordinated with their services. The City will consult on how various types of coordination could be achieved with other cities' programs, such as reciprocal fare agreements, reciprocal agreements to provide trips into adjoining areas, arrangements for clients to ride on other systems, and transfer arrangements. Page 5