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Alameda CTC Paratransit Program Application <br />Application Period July 1, 2012 through June 30, 2013 <br />Page 17 of 22 <br />City -based Door -to -Door Service Guidelines <br />Service Description <br />City -based door -to -door services are pre- scheduled, accessible, door -to -door <br />service. Some programs allow same day reservations on a space- available <br />basis. They provide a similar level of service to mandated ADA services. <br />These services are designed to fill gaps that are not met by ADA - mandated <br />providers and /or relieve ADA - mandated providers of some trips. <br />This service type does not include taxi subsidies which are discussed below. <br />Eligible Population <br />People 18 and above with disabilities who are unable to use fixed route <br />services or Seniors 80 years or older without proof of a disability. <br />Cities may provide services to consumers who are younger than age 80, but not <br />younger than 70 years old. <br />Program sponsors may use ADA eligibility, as established by ADA- mandated <br />providers (incl. East Bay Paratransit, LAVTA, Union City Transit), as proof of <br />disability. <br />Time & Days of <br />At a minimum, service must be available five days per week between the hours <br />Service <br />of 8 am and 5 pm (excluding holidays). <br />At a minimum, programs should accept reservations between the hours of 8 am <br />and 5 pm Monday — Friday. <br />Service Area <br />The service area must allow eligible consumers to meet life needs, including <br />but not limited to travel to major medical facilities, full service grocery stores <br />and other basic necessities, if ADA service or other base programs are unable <br />to provide these trips. <br />Fare (Cost to <br />Fares should be not exceed East Bay Paratransit fares, but can be lower, and <br />Customer) <br />can be equated to distance. <br />Other <br />Door -to -Door programs must demonstrate that they are providing trips at an <br />equal or lower cost than the ADA - mandated provider on a cost per trip and cost <br />per hour basis. <br />Programs cannot impose limitations based on trip purpose, but can impose per <br />person trip limits to control program resources. <br />