Laserfiche WebLink
EXHIBIT A <br />SCOPE OF WORK <br />Term of Contract: July 1, 2012 - June 30, 2013 <br />Agency: ECHO Housing <br />Address: 770 A Street <br />Hayward, CA 94541 <br />Contact Person: Marjorie A. Rocha, Executive Director <br />Phone: 510 - 581 -9380 (ext. 17) <br />Project Name: Tenant /Landlord Counseling Services <br />PROJECT GOALS AND OBJECTIVES <br />Provide Tenant /Landlord Counseling Services to residents of San Leandro, which includes: <br />- Responding to inquiries and complaints by tenants or landlords <br />- Providing information <br />- Explaining their rights and responsibilities <br />- Providing dispute resolution services <br />- Outreach and education /training to landlords, property managers, and tenants <br />MAJOR ACTIVITIES and PERFORMANCE MEASURES <br />SUBRECIPIENT SHALL, FOR THE TERM OF THE CONTRACT: <br />1. Serve all tenants and landlords inquiring about rental housing rights and responsibilities — approximately 92 <br />responses for information and referral services. <br />2. Respond to inquiries within one business day. <br />3. Offer conciliation and /or mediation of all housing dispute cases except for deposits — Approximately 4 <br />cases will be mediated. <br />4. Provide approximately 5 referrals to attorneys and small claims court, if the client wishes to pursue the <br />case. <br />5. Prevent evictions — Approximately 3 cases will result in eviction prevention. <br />6. Provide approximately 14 appropriate referrals to outside agencies. <br />7. Provide outreach which shall comprise of: <br />a. Distribution of 290 pieces of remedial material within San Leandro. <br />b. One (1) appearance on local television or radio station. <br />c. Disseminate semi - annual public service announcements. <br />-13— <br />CDBG Agreement with ECHO Housing — <br />Tenant /Landlord Counseling FY12 -13 <br />