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San Leandro Commercial Broadband Strategy <br />12. Appendix A - Research <br />12.1.Online survey questions <br />1. What is the name of your business? <br />2. What is your business address? <br />3. Business zip code. <br />4. Type of business. <br />5. How many people are employed at this location? <br />6. What broadband services do you presently subscribe to? <br />7. From what provider do you presently receive internet service? <br />8. If other, please specify service provider(s) <br />9. What is the internet speed of your current connection (in megabits per second, or <br />mbps) <br />10. What do you presently pay per month for you broadband service? <br />11. Is this a bundled service (includes phone and /or other services)? <br />12. How satisfied are you with the speed of your current broadband service? <br />13. How satisfied are you with the reliability of your current service? <br />14. How satisfied are you with the value you are currently receiving? <br />15. How satisfied are you with the range of broadband options available at your <br />location? <br />16. How important is broadband availability to your business operations? <br />17. What improvements would you most like to see in broadband availability for <br />your business? <br />18. What broadband services would you like to have that are not presently available <br />to your location? <br />19. Please provide any additional information about your broadband needs. <br />Specifically, what improvements would be most beneficial to your business? <br />20. Name. <br />21. Phone. <br />22. Email. <br />16 July 2012 TellusVenture Associates Page 40 <br />