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children) in crisis. All 143 women received one -on -one case management support services. Sixty -one (61) of the eighty -five (85) women, or 72 %, who exited after staying thirty (30) days or more, achieved safe and stable housing. In addition, the shelter provided health care services referrals and held support groups that addressed various topics, such as domestic violence, parenting skills, barriers to housing, and basic life skills. ♦ Davis Street Family Resource Center ( DSFRC) The City also funded DSFRC with CDBG funds to provide supportive services to homeless persons. DSFRC provided an array of basic services for 101 homeless people. Homeless persons received various services, including three day's worth of groceries up to twice a month, emergency clothing, and household items. DSFRC Family Advocates /Intake Specialists also provide these clients with information and referral to DSFRC's other programs that include free acute medical and dental care, childcare, employment counseling, housing assistance, and case management services. Priority # 6. Maintain and expand activities designed to prevent those currently housed from becoming homeless. Activities: ♦ Housing Rehabilitation Program As previously described under "Housing Rehabilitation Program" under Priority #2, the City suspended its Housing Rehabilitation Program due to the State's elimination of the City's Redevelopment Agency. In FY 2011 -2012, the program did not provide any housing rehabilitation grants or loans. ♦ Rental Assistance Program ECHO Housing's Rental Assistance Program (RAP) assists tenants with delinquent rent or security deposit thereby increasing accessibility to long -term housing and preventing homelessness. The program also provides extensive budget counseling that assists tenants become more self - sufficient and independent. Funded with CDBG funds, RAP provided six (6) families with rental assistance in FY 2011 -2012. Four (4) families were assisted with security deposits while the other two (2) families received assistance by having their delinquent rents paid. Of the 115 applicants prescreened for need and program eligibility, ECHO Housing prevented six (6) households from being evicted, placed six (6) households into housing, referred 110 clients to other resources, and provided budget/support counseling to 111 households. ♦ Tenant/Landlord Counseling Using CDBG funds, the City contracted with ECHO Housing for tenant/landlord counseling services to help maintain people in housing. Information and referral services were provided to 217 landlords and tenant households. In FY 2011 -2012, ECHO handled 101 cases related to eviction and succeeded in preventing seven (7) households from being evicted. Staff also assisted with thirty -three (33) landlord /tenant inquiries related to repairs, nine (9) cases regarding security deposits, fifteen (15) instances involving rent increases, six (6) occurrences of unlawful entry by a landlord, and three (3) cases involving retaliation by the landlord. There were also sixty -four (64) miscellaneous inquiries (e.g., information on rental contracts and unlawful detainers, providing general information on tenant and landlord rights with referrals to attorneys, Eden Housing, Eviction Defense, the Building Inspector, the Rental Assistance Program and Fair DRAFT Consolidated Annual Perfonnance and Evaluation Report: FY 2011 -2012 City of San Leandro Page 9