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NEW WORLD SYSTEMS CORPORATION <br /> STANDARD SOFTWARE MAINTENANCE AGREEMENT <br /> This Standard Software Maintenance Agreement (SSMA) between New World Systems Corporation (New <br /> World) and San Leandro, CA (Customer) sets forth the standard software maintenance support services <br /> provided by New World. <br /> 1. Service Period <br /> This SSMA supersedes the SSMA signed in July 2010 and shall remain in effect fora period of five (5) years <br /> from (start date) 9/1/12 to (end date) 8/31 /17. <br /> 2. Services Include <br /> The following services or features are available under this SSMA: <br /> (a) Upgrades, including new releases, to the Licensed Standard Software (prior releases of Licensed <br /> Standard Software application packages are supported no longer than nine (9) months after a new <br /> release is announced by New World). <br /> (b) Temporary fixes to Licensed Standard Software (see paragraph 6 below). Software fixes will be <br /> delivered electronically. <br /> (c) Revisions to Licensed Documentation. Documentation will be delivered electronically. <br /> (d) Reasonable telephone support for Licensed Standard Software on Monday through Friday from 8:00 <br /> a.m. to 8:00 p.m. (Eastern Time Zone). <br /> (e) Invitation to and participation in user group meetings. <br /> (f) Emergency 24 -hour per day telephone support. for Aegis CAD and Mobile Switch Software, seven (7) <br /> days per week for Licensed Standard Software. Normal service is available from 8:00 a.m. to 8:00 <br /> p.m. (Eastern Time Zone). After 8:00 p.m., the Aegis CAD phone support will be provided via beeper <br /> and a New World support representative will respond to CAD service calls within 30 minutes of call <br /> initiation. <br /> (g) . Includes ESRI Integration for the ESRI software that is part of Exhibit A Licensed Standard Software. <br /> Items a, b, and c above will be provided to Customer by electronic means. <br /> Additional support services are available as requested by Customer using the then - current hourly rates or <br /> applicable fees. <br /> 3. Maintenance for Modified Licensed Standard Software and Custom Software <br /> Customer is advised that if it requests or makes changes or modifications to the Licensed Standard <br /> Software, these changes or modifications (no matter who makes them) make the modified Licensed <br /> Standard Software more difficult to maintain. If New World agrees to provide maintenance support for <br /> Custom Software or Licensed Standard Software modified at Customer's request, then the additional New <br /> World maintenance or support services provided shall be billed at the then - current hourly fees plus <br /> reasonable expenses. <br /> 4. Billing <br /> Maintenance costs will be billed annually as detailed on the following page. If taxes are imposed, they are the <br /> responsibility of the Customer and will be remitted to New World upon being invoiced. <br /> 5. Additions of Software to Maintenance Agreement <br /> Additional Licensed Standard Software licensed from New World will be added to the SSMA per the terms <br /> of the contract adding the software. Maintenance costs for the additional software will be billed to Customer <br /> on a pro rata basis for the remainder of the current maintenance year and on a full year basis thereafter. <br /> (Rev SSMA 03/06) CONFIDENTIAL San Leandro, CA <br /> 113 • <br /> • <br />