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6. Requests for Software Correction on Licensed Standard Software At any time during the SSMA period, if Customer believes that the Licensed Standard Software does not conform to the current specifications set forth in the user manuals. Customer must notify New World in writing that there is a claimed defect and specify which feature and/or report Customer believes to be defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. Documented examples of the claimed defect must accompany each notice. New World will review the documented notice and when a feature or report does not conform to the published specifications, New World will provide software correction service at no charge. A non - warranty request is handled as a billable Request for Service (RFS). The no charge software correction service does not apply to any of the following: (a) situations where the Licensed Standard Software has been changed by anyone other than New World personnel; (b) situations where Customer's use or operations error causes incorrect information or reports to be generated; and; (c) requests that go beyond the scope of the specifications set forth in the current User Manuals. 7. Maintenance Costs for Licensed Standard Software Packages Covered for IBM AS/ New World agrees to provide software maintenance at the costs listed below for the following New World Licensed Standard Software packages installed at Customer's location: Application Package Number of Modules I. Aegis® Computer Aided Dispatch (CAD) 14 2. Aegis® Law Enforcement Records Software 23 3. Aegis® Public Safety Interface Software 7 4. Aegis® Corrections Management Software 12 5. Aegis® Photo Imaging Software 2 6. Aegis® Data Analysis/Crime Mapping/Mgt Reporting 2 7. Aegis® Web Applications 1 8. Aegis® Mobile Management Server Software 4 9. Aegis® Mobile Software on the RS6000 5 10. Aegis® Mobile Client Laptop Software 10 1 I. Aegis® Mobile Software on the 400 or MSP Server 2 12. Aegis® ESRI Embedded Applications - Upgrades 2 ANNUAL MAINTENANCE COST: See Below Period Covered Annual Amount Billing Date 9/1/2012 to 8/31/2013 $178,258 8/15/2012 9/1/2013 to 8/31 /2014 $187,171 8/15/2013 9/1/2014 to 8/31/2015 $196,530 8/15/2014 9/1/2015 to 8/31/2016 $206,356 8/15/2015 9/1/2016 to 8/31/2017 $216,674 8/15/2016 Note: Unless extended by New World. the above costs are available for 90 days after submission of the costs to Customer. After 90 days. New World may change the costs. ALL INVOICES ARE DUE FIFTEEN (15) DAYS FROM BILLING DATE. • (Rev SSMA 03/06) CONFIDENTIAL San Leandro, CA 114