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Page 15 of 21 <br />Alameda CTC Paratransit Program Plan Application <br />Application Period July 1, 2013 through June 30, 2014 <br /> <br />The chart below summarizes the eligible service types and their basic customer experience parameters; <br />this is followed by more detailed descriptions of each. <br />Service Timing Accessibility Origins/ <br />Destinations Eligible Population <br />ADA Paratransit Pre- <br />scheduled Accessible Origin-to- <br />Destination <br />People with disabilities unable <br />to ride fixed route transit <br />Door-to-Door Service Pre- <br />scheduled Accessible Origin-to- <br />Destination <br />People with disabilities unable <br />to ride fixed route transit and <br />seniors <br />Taxi Subsidy Same Day Varies Origin-to- <br />Destination <br />Seniors and people with <br />disabilities <br />Wheelchair Van <br />Pre- <br />scheduled & <br />Same Day <br />Accessible Origin-to- <br />Destination <br />People with disabilities using <br />mobility devices that require lift- <br />or ramp-equipped vehicles <br />Accessible Shuttles Fixed <br />Schedule Accessible Fixed or Flexed <br />Route <br />Seniors and people with <br />disabilities <br />Group Trips Pre- <br />scheduled Varies <br />Round Trip <br />Origin-to- <br />Destination <br />Seniors and people with <br />disabilities <br />Volunteer Drivers Pre- <br />scheduled <br />Generally Not <br />Accessible <br />Origin-to- <br />Destination <br />Vulnerable populations with <br />special needs, e.g. requiring <br />door-through-door service or <br />escort <br />Mobility Management <br />and/or Travel Training N/A N/A N/A Seniors and people with <br />disabilities <br />Scholarship/Subsidized <br />Fare Programs N/A N/A N/A Seniors and people with <br />disabilities <br />Note on ADA Mandated Paratransit: Programs mandated by the American’s with Disabilities Act are <br />implemented and administered according to federal guidelines that may supersede these guidelines; <br />however all ADA-mandated programs funded through Measure B or the VRF are subject to the terms of <br />the Master Programs Funding Agreement. <br />Interim Service for Consumers Awaiting ADA Certification: At the request of a health care provider, or <br />ADA provider, city-based programs must provide interim service through the programs listed below to <br />consumers awaiting ADA certification. Service must be provided within three business days of receipt of <br />application. <br />