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Page 16 of 21 <br />Alameda CTC Paratransit Program Plan Application <br />Application Period July 1, 2013 through June 30, 2014 <br /> <br />City-based Door-to-Door Service Guidelines <br />Service Description City-based door-to-door services provide pre-scheduled, accessible, door-to-door trips. <br />Some programs allow same day reservations on a space-available basis. They provide <br />a similar level of service to mandated ADA services. These services are designed to fill <br />gaps that are not met by ADA-mandated providers and/or relieve ADA-mandated <br />providers of some trips. <br />This service type does not include taxi subsidies which are discussed below. <br />Eligible Population People 18 and above with disabilities who are unable to use fixed route services or <br />Seniors 80 years or older without proof of a disability. <br />Cities may provide services to consumers who are younger than age 80, but not <br />younger than 70 years old. <br />Cities may offer “grandfathered” eligibility to program registrants below 70 years old <br />who have used the program regularly in the prior fiscal year as long as it does not <br />impinge on the City’s ability to meet the Implementation Guidelines. <br />Program sponsors may use ADA eligibility, as established by ADA-mandated providers <br />(incl. East Bay Paratransit, LAVTA, Union City Transit), as proof of disability. <br />Time & Days of Service At a minimum, service must be available five days per week between the hours of 8 am <br />and 5 pm (excluding holidays). <br />At a minimum, programs should accept reservations between the hours of 8 am and 5 <br />pm Monday – Friday. <br />Fare (Cost to Customer) Fares for pre-scheduled service should not exceed local ADA paratransit fares, but can <br />be lower, and can be equated to distance. Higher fares can be charged for “premium” <br />same-day service. <br />Other Door-to-Door programs must demonstrate that they are providing trips at an equal or <br />lower cost than the ADA-mandated provider on a cost per trip and cost per hour basis. <br />Programs cannot impose limitations based on trip purpose, but can impose per person <br />trip limits to control program resources.