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Page 20 of 21 <br />Alameda CTC Paratransit Program Plan Application <br />Application Period July 1, 2013 through June 30, 2014 <br /> <br />Volunteer Driver Service Guidelines <br />Service Description Volunteer driver services are pre-scheduled, door-through-door services that are <br />generally not accessible. These programs rely on volunteers to drive eligible <br />consumers for critical trip needs, such as medical trips. This service type meets a <br />key mobility gap by serving door-through-door trips for more vulnerable populations. <br />This is a complementary gap-filling service. <br />Volunteer driver programs may also have an escort component where volunteers <br />accompany consumers, who are unable to travel in a private vehicle, on ADA trips. <br />Eligible Population At discretion of program sponsor. <br />Time and Days of Service At discretion of program sponsor. <br />Fare (Cost to Customer) At discretion of program sponsor. <br />Other Program sponsors can use Measure B funds to pay for volunteer mileage <br />reimbursement purposes or an equivalent financial incentive for volunteers and/or <br />administrative purposes. <br /> <br />Mobility Management and/or Travel Training Service Guidelines <br />Service Description Mobility management and/or travel training play an important role in ensuring that <br />people use the “right” service for each trip, e.g. using EBP from Fremont to <br />Berkeley for an event, using a taxi voucher for a same-day semi-emergency <br />doctor visit, and requesting help from a volunteer driver or group trips service for <br />grocery shopping. Mobility management covers a wide range of activities, such as <br />travel training, escorted companion services, coordinated services, trip planning, <br />and brokerage. <br />Eligible Population At discretion of program sponsor. <br />Time and Days of Service At discretion of program sponsor. <br />Fare (Cost to Customer) N/A <br />Other Programs must specify a well-defined set of activities that will be undertaken in a <br />mobility management or travel training program. <br />The mobility management plan or travel training program must be submitted to the <br />Alameda CTC for review prior to requesting funding to ensure effective design. <br /> <br />