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Page 19 of 21 Alameda CTC Paratransit Program Plan Application Application Period July 1, 2013 through June 30, 2014 City Accessible Shuttle Service Guidelines Service Description Shuttles are accessible vehicles that operate on a fixed, deviated, or flex-fixed route and schedule. They serve common trip origins and destinations visited by eligible consumers. Common trip origins and destinations are: senior centers, medical facilities, grocery stores, BART stations, other transit stations, community centers, commercial districts, and post offices. Shuttles should be designed to supplement existing fixed route transit services. Routes should not necessarily be designed for fast travel, but to get as close as possible to destinations of interest, often going into parking lots or up to the front entrance of a senior living facility. Shuttles allow for more flexibility than pre- scheduled paratransit service, and are more likely to serve active seniors who do not drive and are not ADA paratransit registrants. Eligible Population Shuttles should be designed to appeal to older people, but can be made open to the general public. Time and Days of Service At discretion of program sponsor with local consumer input. Fare (Cost to Customer) Fares should not exceed local ADA paratransit fares, but can be lower, and can be equated to distance. Cost of Service By end of FY12/13, the cost per one-way person trip must be $20 or lower, including transportation and direct administrative costs. Other Shuttles are required to coordinate with the local fixed route transit provider. Shuttle routes and schedules should be designed with input from the senior and disabled communities and any new shuttle plan must be submitted to the Alameda CTC for review prior to requesting funding to ensure effective design. Deviations and flag stops are permitted at discretion of program sponsor. Group Trips Service Guidelines Service Description Group trips are round-trip rides for pre-planned outings or to attend specific events or go to specific destinations for fixed amounts of time, e.g. shopping trips, sporting events, or community health fairs. Trips usually originate from a senior center or housing facility and are generally provided in accessible vans and other vehicle types or combinations thereof. These trips are specifically designed to serve the needs of seniors and people with disabilities. Eligible Population At discretion of program sponsor. Time and Days of Service Group trips must begin and end on the same day. Fare (Cost to Customer) At discretion of program sponsor. Other Programs can impose mileage limitations to control program costs.