Laserfiche WebLink
Scope of Services — Tidemark upgrade <br />San Leandro, CA <br />CRITICAL SUCCESS FACTORS <br />In order to successfully execute the services described herein, there are several critical success factors for the project <br />that must be closely monitored. These factors are critical in setting expectations between the City and TruePoint <br />Team identifying and monitoring project risks, and promoting strong project communication. <br />Knowledge Transfer - While the TruePoint Team cannot guarantee specific expertise for City staff as a <br />result of participating in the project, the TruePoint Team will make all reasonable efforts to transfer <br />knowledge to the City. It is critical that City personnel participate in the analysis, configuration and <br />deployment of Accela Automation in order to transfer knowledge to the City. After the post production <br />assistance tasks are completed by the Accela services team, the City will be responsible for supporting <br />Accela Automation. The City will receive basic support thru the Accela Customer Research Center(CRC). <br />This support will be defined in more detail in your Maintenance agreement. The City will also have the option <br />to purchase additional services thru Accela or TruePoint. <br />Dedicated City Participation — The TruePoint Team fully understands that City staff members have daily <br />responsibilities that will compete with the amount of time that can be dedicated to the Accela Automation <br />implementation project. However, it is critical that the City acknowledges that its staff must be actively <br />involved throughout the entire duration of Services as defined in the Project Plan. <br />SCHEDULE <br />Upon execution of this SOW, both parties will subsequently collaborate to determine a start date for Services to be <br />rendered. Upon initiation of these Services, the Project Manager will work with the City to collaboratively define a <br />baseline project schedule. Given the fact that project schedules are working documents that change over the course <br />of the project, the Project Manager will work closely with City to update, monitor, agree, and communicate any <br />required changes to the project schedule. <br />ACCELA AUTOMATION IMPLEMENTATION PROCESS <br />The TruePoint Team is committed not only to providing a superior software solution for the City's current and future <br />needs, but also to assist the City in the successful implementation and deployment of the solution. The TruePoint <br />Team has over 25 years of providing permitting systems for the public sector and is the only vendor in this market to <br />have successfully installed and deployed a true 3 -tier web -based solution. <br />The TruePoint Team will work with City staff to optimize Accela's portfolio of software, and the customer experience to <br />enable the City to successfully deploy its Accela Automation solution and meet its functionality, timing and cost <br />requirements. <br />This is a fixed price project with a projected /estimated number of hours (1,264 hrs.). The hourly rate for the <br />Professional Services provided in this SOW is $150 per hour. The total cost for the Professional Services and travel <br />expenses described herein are estimated at $198,700 Professional Services will be invoiced monthly as services are <br />delivered. Travel related expenses will be invoiced monthly as incurred. The TruePoint Team will communicate with <br />the City Project Manager on a task by task basis to ensure there are no surprises when it comes to the actual hours <br />worked and billed as the project progresses. <br />The following diagram depicts the implementation process, broken down into six project stages: <br />Page 4 <br />