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Scope of Services — Tidemark upgrade <br />San Leandro, CA <br />Develop Solution <br />and Customizations <br />Plan Project <br />Solution <br />SCOPE OF SERVICES <br />Configure System <br />Prepare for Go Live Production Support <br />This project will use a joint team approach to collaboratively configure and implement the Accela Automation software. <br />The system will be implemented using a combination of resources from the City and TruePoint Team. This will ensure <br />the City is prepared to maintain the system going forward by having hands on experience during the configuration. <br />The following sections describe the proposed implementation services for the City in detail. The project will include <br />the following City departments, Accela modules and add-on products: <br />City Departments <br />• Building <br />• Planning <br />• Engineering <br />Accela Products <br />• Accela Automation; Land Management Module <br />• Accela Citizen Access <br />• Accela GIS <br />• Accela Mobile Office <br />INITIATION <br />PROJECT INITIATION <br />During the Project Initiation stage, the TruePoint Team will create a project plan with a critical path summary, as well <br />as review, in conjunction with the City project staff, all project milestones and deliverables that detail the effort <br />described for this engagement. The draft of the project plan will be incorporated into a Master Project Plan that will be <br />maintained by the TruePoint Team and the City. <br />A Project Kickoff meeting will also take place during this project stage. <br />The TruePoint Team will provide up to 16 hours of services from the Project Initiation cost category <br />ACCELA HOSTED SITE SETUP AND INSTALLATION <br />Accela will setup an Agency for the City on the Accela Hosted site in the PRODUCTION and SUPPORT <br />environments. <br />Page 5 <br />