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wi n resources <br /> August 5, 2002 <br /> Michael H. White <br /> Finance Director <br /> City of San Leandro <br /> 835 East 14th Street <br /> San Leandro, CA 94577 <br /> Dear Michael: <br /> Thank you very much, and thanks to Joe and the rest of your staff, too, for taking the time to <br /> meet with me last week, and thanks again for your continued consideration of Winresources as <br /> your development partner to build a Business License software module on top of WinResponse. <br /> This letter constitutes our proposal to implement WinResponse to address the specific needs of <br /> the City of San Leandro (the City)with respect to Business License (BL) registration and <br /> renewal. <br /> WinResponse, the City's Constituent Tracking System, is on schedule to go live in the City on <br /> October 1, 2002. Out of the box, WinResponse is designed to handle many types of citizen <br /> requests, submitted via the Internet, over the phone and in-person, and provides tracking and <br /> workflow management of those requests. In addition, with nominal customization, <br /> WinResponse can be tailored today for many additional types of citizen/staff interaction, <br /> including business license tracking and renewal. We propose to build the BL module on top of <br /> WinResponse to receive, track and manage the business license process. <br /> Design Goals <br /> Winresources will design the BL module to meet the goals we identified in last week's meeting: <br /> 1. Eliminate as much as possible duplicate and hand entry of data, at a minimum by the <br /> following means: <br /> a. provide an automated electronic interface between data provided by the B of A <br /> lockbox service and the BL module for renewal payments received, so payments <br /> don't have to be recorded by hand; <br /> b. provide an automated electronic interface between the BL module and the Eden <br /> financial system, so GL entries don't have to be made by hand; <br /> c. allow businesses to apply for and renew business licenses online, so they do the <br /> majority of the data entry themselves; <br /> d. provide support for online, credit card payments so payments are processed <br /> automatically. <br /> 2. Capture multiple owner and contact information, to support large partnerships, company <br /> officers, key contacts, etc., with no artificial limits on the quantity. <br /> 3. Capture the email addresses of all contacts for purposes of email correspondence. <br /> 5966 La Place Court,Suite 200?Carlsbad,CA 92009 Mormon- <br /> GOLD <br /> CERTIFIED <br /> ...... .. ............ <br /> 760.710.2100 voice?760.710.2101 fax fartrt�r <br /> www.winresources.com <br /> EXHIBIT A-i 0211 <br />