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Page 20 of 21 <br />Alameda CTC Paratransit Program Plan Application <br />Application Period July 1, 2014 through June 30, 2015 <br /> <br />Volunteer Driver Service Guidelines <br />Service Description Volunteer driver services are pre-scheduled, door-through-door services that <br />are generally not accessible. These programs rely on volunteers to drive <br />eligible consumers for critical trip needs, such as medical trips. This service <br />type meets a key mobility gap by serving door-through-door trips for more <br />vulnerable populations. This is a complementary gap-filling service. <br />Volunteer driver programs may also have an escort component where <br />volunteers accompany consumers, who are unable to travel in a private <br />vehicle, on ADA trips. <br />Eligible Population At discretion of program sponsor. <br />Time and Days of Service At discretion of program sponsor. <br />Fare (Cost to Customer) At discretion of program sponsor. <br />Other Program sponsors can use Measure B funds to pay for volunteer mileage <br />reimbursement purposes or an equivalent financial incentive for volunteers <br />and/or administrative purposes. <br /> <br />Mobility Management and/or Travel Training Service Guidelines <br />Service Description Mobility management and/or travel training play an important role in <br />ensuring that people use the “right” service for each trip, e.g. using EBP <br />from Fremont to Berkeley for an event, using a taxi voucher for a same -day <br />semi-emergency doctor visit, and requesting help from a volunteer driver or <br />group trips service for grocery shopping. Mobility management covers a <br />wide range of activities, such as travel training, escorted companion <br />services, coordinated services, trip planning, and brokerage. <br />Eligible Population At discretion of program sponsor. <br />Time and Days of Service At discretion of program sponsor. <br />Fare (Cost to Customer) N/A <br />Other Programs must specify a well-defined set of activities that will be <br />undertaken in a mobility management or travel training program. <br />The mobility management plan or travel training program must be <br />submitted to the Alameda CTC for review prior to requesting funding to <br />ensure effective design. <br /> <br />